Terms and Conditions

Welcome to The Coziest Fashion. These Terms and Conditions constitute a legally binding agreement between you, the user, and our platform regarding your access to and use of our website and services. By accessing, browsing, or making a purchase through our site, you acknowledge that you have read, understood, and agreed to be bound by these terms in their entirety. If you do not agree with any part of these terms, you must immediately discontinue your use of our website.

1. General Overview and Scope

The Coziest Fashion operates as an independent online curation and retail intermediary. Our platform showcases a carefully selected array of luxury and contemporary apparel, accessories, and lifestyle goods sourced through an established partnership with a premier luxury department store. While we provide the digital storefront and facilitate your shopping experience, all products displayed on our site are sourced directly from our partner retailer’s extensive inventory. These Terms and Conditions govern your interaction with our website, including browsing, product selection, order placement, and any ancillary services we may provide. We reserve the right to update, modify, or replace any part of these terms without prior individual notice, and such changes will be effective immediately upon posting to this page. It is your responsibility to review this page periodically for any amendments.

2. User Eligibility and Account Registration

By using this website, you represent and warrant that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You are solely responsible for maintaining the confidentiality of any account credentials you create. All information provided during registration must be accurate, current, and complete. You agree to notify us immediately of any unauthorized use of your account or any other security breach. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

3. Product Information and Accuracy

We endeavor to present the products available through our platform with the highest degree of accuracy, including descriptions, imagery, pricing, and availability. However, we do not warrant that product descriptions, colors, or other content on the site are entirely accurate, complete, reliable, current, or error-free. All product imagery is for illustrative purposes only, and actual products may vary in appearance, color, or finish due to monitor settings or production variations. Since our inventory is directly tied to the real-time stock of our partner retailer, availability is subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel or refuse any orders based on such inaccuracies, even after an order confirmation has been sent.

4. Pricing and Promotions

All prices displayed on The Coziest Fashion are in the currency indicated at checkout and reflect the prevailing rates provided by our sourcing partner. We strive to ensure that all pricing is accurate; however, in the event of a pricing error, we reserve the right to cancel the order or contact you for instructions before processing. Any promotional offers, discounts, or special campaigns are subject to specific terms and conditions set forth at the time of the promotion. We reserve the right to modify or discontinue promotions at our sole discretion without prior notice. Prices do not include any applicable duties, taxes, or tariffs, which remain the sole responsibility of the customer unless explicitly stated otherwise at the point of sale.

5. Order Placement and Acceptance

When you place an order on our website, you are making an offer to purchase the products in your cart. This offer is subject to our acceptance. Upon receipt of your order, we will send an acknowledgment to confirm that we have received your request. However, this acknowledgment does not constitute acceptance of the order. Acceptance occurs when we confirm that the items have been successfully processed and dispatched by our partner retailer. We reserve the right, in our sole discretion, to refuse or cancel any order for reasons including but not limited to product unavailability, suspicion of fraud, or violation of these Terms. In the event of cancellation, we will endeavor to notify you promptly.

6. Third-Party Fulfillment and Shipping

All products featured on The Coziest Fashion are stored, packed, and shipped directly by our partner luxury department store, which acts as the independent fulfillment party. As such, we do not physically handle the merchandise. All shipping timelines, methods, and delivery estimates are provided by our partner and are subject to their operational schedules. While we facilitate communication between you and the fulfillment party, we expressly disclaim any liability for delays, damages, or losses occurring during transit. Title and risk of loss for all products pass to you upon the carrier’s acceptance of the package. We strongly recommend that you inspect all products upon delivery and retain all packaging in the event of a return or claim.

7. Return, Exchange, and Refund Policy

We aim to ensure that you are completely satisfied with your purchase. Our return and exchange policy is administered in accordance with the guidelines established by our partner retailer. All returns must comply with the specific timeframes and conditions set forth at the time of purchase. Items must generally be returned in their original, unused condition, complete with all tags, packaging, and accompanying documentation. We reserve the right to reject any return that does not meet these standards. Refunds, when applicable, will be processed through the original payment method and are subject to the processing timelines of the respective financial institutions. Please note that certain categories, such as final sale items, intimate apparel, or personalized goods, may not be eligible for return. Detailed return instructions will be provided upon request.

8. Intellectual Property Rights

All content available on The Coziest Fashion, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the exclusive property of The Coziest Fashion or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and make personal use of the site solely for the purpose of shopping. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site for any commercial purpose without our express written consent. Any unauthorized use automatically terminates the permissions granted herein.

9. User Conduct and Prohibited Activities

By using our website, you agree not to engage in any activity that could harm, disable, overburden, or impair the site’s infrastructure. Prohibited activities include, but are not limited to: using automated scripts, bots, or scraping tools to collect data; uploading malicious code or viruses; impersonating another person or entity; interfering with the security features of the site; or violating any applicable local, state, national, or international law. We reserve the right to investigate any suspected violations and to take appropriate legal action against any user who engages in such prohibited conduct.

10. Limitation of Liability and Disclaimer

To the fullest extent permitted by law, The Coziest Fashion, its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of, or inability to use, our site or any products purchased through it. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages. Our site and all products and services provided through it are offered on an “as is” and “as available” basis, without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Because we do not manufacture or store the products, we do not guarantee the quality, safety, or durability of the goods provided. In any event, our total liability to you for all claims arising from these terms shall not exceed the total amount paid by you for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Coziest Fashion and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms and Conditions, your violation of any law or the rights of a third party, or your use of our website in any manner that violates these provisions.

12. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is registered, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these terms, or the breach, termination, or validity thereof, shall first be attempted to be resolved through good-faith negotiation. If such negotiation fails, any unresolved disputes shall be submitted to binding arbitration in accordance with the rules of a recognized arbitration body, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Both parties expressly waive their right to a trial by jury or to participate in a class action.

13. Privacy and Data Protection

Your submission of personal information through the store is governed by our Privacy Policy. We take data security seriously and employ commercially reasonable measures to protect your personal data. However, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data. By using our site, you consent to the collection and use of your information as described in our Privacy Policy.

14. Severability and Waiver

If any provision of these Terms and Conditions is determined by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any additional terms posted on specific pages, constitute the entire agreement between you and The Coziest Fashion concerning your use of our website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written. By continuing to use our site, you acknowledge that you have read, understood, and agreed to be bound by these terms. Thank you for choosing The Coziest Fashion.